REFUND POLICY

(ONLINE)

Stock items can only be exchanged (valid for 21 days), NO RETURNS and NO REFUNDS.

Customized special orders have no refund, no return no exchange.

Loose diamonds purchased can be exchanged (valid for 21 days) but not refunded nor returned.

For security reasons, do not indicate the contents or jewelry related words on the exterior of your package when mailing it for an exchange. Also, confirm that your name, phone number and address are printed clearly.

Shipping charges are NON-REFUNDABLE.

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Return to:
Tahara
628 Valley Rd
Upper Montclair, NJ 07043

 

(IN STORE RETURN-EXCHANGE POLICY)

EXCHANGES ARE WELCOME, NO RETURNS ALLOWED, ALL EXCHANGES ARE FINAL!

 

CONDITIONS OF EXCHANGE:

Customized Orders: Engraved, Re-Sized, or Altered items that differ from the original item listed on the website are not eligible for exchanges. Stock ring sizes are six to seven (6-7) for ladies and size ten (10) for gentlemen, other sizes or half sizes are not eligible for exchanges.

Standard Orders: Item(s) can be exchanged within twenty one (21) days of receipt in its original condition. Any items received after this period will not be accepted for exchange. Items that show signs of excessive wear and tear or damage in any way cannot be accepted for exchange.

Upon receipt of item(s) processing time takes approximately five (5) business days.

 

EXCHANGE RESTRICTIONS [in-store & online purchases]:

Items eligible for exchange should be in their original condition. Negligence, abuse and/or mistreatment causing items to break or be defective can be repaired at customers’ expense. If applicable, the original Diamond Grading Certificate will have a $250 replacement fee charge. We do not charge re-stocking fees for exchanges.

Watches must be unworn and unaltered (in their original condition) including original packaging, manufacturer’s warranty and instructions.

We are not responsible for packages lost or damaged during exchange shipping. Therefore, all exchange shipping is sent under registered mail insured. Non-insured packages will be returned to sender.

For security reasons, do not indicate the contents or jewelry related words on the exterior of your package. Also, confirm that your name, phone number and address are printed clearly.

Packages received without sales receipt will not be accepted.

Shipping charges are non-refundable.

Customer is responsible for any price difference between exchange and new item.

 

INSTRUCTIONS FOR EXCHANGES:

Follow the instructions attached to your receipt of purchase for any exchanges:
Contact our customer service department through email to request an exchange at info@taharajewelry.com.
Allow 48 hours for response. This will submit your exchange request to our processing department, and later a confirmation will be issued with instructions to follow. Original packaging and original receipt of purchase must be included when shipping your item under registered mail insured for the amount of it.

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Send to:

Tahara

628 Valley Rd

Upper Montclair, NJ 07043

Store Credit will be issued within seven to ten (7-10) business days.